With the service users, you are there to support them, not the other way around. You should not unload personal issues to them. But if they need someone to listen to their problems you should do so in a professional and caring manner. You need to be aware of what responses you give, as unlike in a personal relationship where you can respond with your thoughts and not worry about what you say, you cannot with a working relationship. In a work place you have no choice about who you work with, you are not there to be friends, but to work together to make sure the service users are receiving the correct care and that the home runs smoothly.
1.2 Describe different working relationships in health and social care settings There are lots of different working relationships within the social care setting. There is the relationship between support workers and care managers. They need to work together to make sure the service of care is correct and appropriate for the service user. Making sure accurate records are kept and relevant information is shared.
1.2 Describe different working relationships in health and social care settings continued. There is the relationship between the support worker and the service user and their family. Again information needs to be shared to ensure the correct care and support is being given. You need to be professional but at the same time show that you care and want the best for the service user. There is the relationship between the management of the home and the support workers. They need to all work together, making sure policies and procedures, care plans and risk assessments are followed. Making sure the care and support given is the same with all support workers and consistent.
2. Be able to work in ways that are agreed with the employer 2.1 Describe why it is important to adhere to the agreed scope of the job role It is important to adhere to the agreed scope of the job role to make sure my colleagues, service users and I are safe and insure a safe working environment. To make sure the level of care we provide is high and appropriate. To protect the service users, maintain confidentiality and continue to do training and learn to make the service the best it can be. 3. Be able to work in partnership with others
3.1Explain why it is important to work in partnership with others It is important to work in partnership with others to maintain a high level of care. This may be with colleagues or professionals outside of the home. It is important to make sure all information and documents are accurate and up to date, and that all relevant information to improve the care and wellbeing of the service user is shared and acted upon. 3.3 Identify skills and approaches needed for resolving conflicts You would need to listen, be understanding and try to find a solution to the issue with the parties involved. You need to be calm and act in a professional manner.